This Refund Policy applies to paid subscriptions to StaffMargin. Payments are processed byPaddle.com as our Merchant of Record, so approved refunds are issued by Paddle to your original payment method.
14-day cooling-off period
If you are not satisfied, you can request a full refund within 14 days of your purchase, as long as you have not substantially used the Service during that period. "Substantially used" means relying on it for real work, for example uploading your data and generating margin reports beyond simply trying the product out.
After the 14 days
After the cooling-off period we do not offer refunds for the current or past billing periods. You can cancel at any time, and your access continues until the end of the period you have already paid for. We do not charge you again after you cancel and we do not pro-rate or refund partial periods.
How to request a refund
Email hello@staffmargin.com from the address on your account with your order details. We aim to respond within a few business days. Approved refunds are processed by Paddle to your original payment method.
Your statutory rights
Nothing in this policy affects any mandatory refund or withdrawal rights you have under the law where you live. Where local law gives you a stronger right, that right applies. Purchases are also subject toPaddle's Buyer Terms.
Contact
Questions about refunds or billing: hello@staffmargin.com.